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For Companies At a Glance
- Tasks: Support customers facing financial difficulties and resolve banking queries with empathy.
- Company: Leading UK bank known for its inclusive work environment.
- Benefits: Starting salary of £26,160 plus flexible benefits.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and a strong sense of empathy.
The predicted salary is between 25000 - 29000 £ per year.
A leading bank in the UK is seeking a Customer Service Consultant for its Financial Support team in Gloucester. The successful candidate will assist customers facing financial difficulties, providing tailored support and resolving banking queries.
Applicants should have excellent communication skills and a strong sense of empathy. This position offers a starting salary of £26,160 along with flexible benefits and an inclusive work environment.
Mortgage Care Financial Support Specialist - Flexible Benefits in Gloucester employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Care Financial Support Specialist - Flexible Benefits in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the banking and financial support sectors. Use LinkedIn to connect with current employees at the bank you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle customer queries and financial difficulties. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your empathy skills! In interviews, share stories that highlight your ability to connect with customers and understand their needs. This is key for a role in financial support, so make sure they see your compassionate side.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mortgage Care Financial Support Specialist - Flexible Benefits in Gloucester
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. Share examples of how you've supported others in tough situations, as this is key for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. This will show us that you can communicate effectively, which is super important for a Customer Service Consultant.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Consultant in the Financial Support team. Familiarise yourself with common financial difficulties customers face and how the bank can assist them. This will show your genuine interest and preparedness.
✨Empathy is Key
Since this role requires a strong sense of empathy, think of examples from your past experiences where you've helped someone in a tough situation. Be ready to share these stories during the interview to demonstrate your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. Try conducting mock interviews with friends or family, focusing on clear and concise responses. This will help you articulate your thoughts better and ensure you come across as confident and approachable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the bank's approach to customer support. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
