Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers facing financial difficulties and resolve their banking queries with empathy.
- Company: A leading UK bank committed to inclusion and diversity.
- Benefits: Starting salary of £26,160 and flexible benefits.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and a caring attitude.
The predicted salary is between 25000 - 30000 £ per year.
A leading bank in the UK is looking for a Customer Service Consultant to join their Financial Support team in Gloucester. This role involves helping customers in financial difficulty and requires excellent communication skills and empathy. You will engage with customers to provide tailored support and resolve banking queries.
The position offers a starting salary of £26,160, flexible benefits, and a commitment to inclusion and diversity in the workplace.
Mortgage Care Financial Support Advisor in Gloucester employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Care Financial Support Advisor in Gloucester
✨Tip Number 1
Research the bank and its values before your interview. Knowing their commitment to inclusion and diversity will help you connect with the team and show that you’re a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers in financial difficulty, being able to convey empathy and understanding is key. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Prepare some examples of how you've helped others in the past. Whether it’s resolving a tricky situation or providing support, having real-life stories ready will demonstrate your ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that job.
We think you need these skills to ace Mortgage Care Financial Support Advisor in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring empathy and communication skills to the role, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Relevant Experience: If you've worked in similar roles or have experience dealing with financial queries, make sure to mention it! We’re looking for candidates who can hit the ground running, so highlight any relevant achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mortgage Care Financial Support Advisor. Brush up on common banking queries and financial difficulties customers might face. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers.
✨Show Empathy
Since this role requires a lot of customer interaction, practice how you can convey empathy during the interview. Think of examples from your past experiences where you've helped someone in a tough situation. This will highlight your ability to connect with customers and provide the support they need.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the bank's approach to customer service, and their commitment to inclusion and diversity. This shows that you’re not just interested in the job, but also in the company culture and values.
✨Practice Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You could do mock interviews with friends or family, focusing on how you explain complex topics simply. This will help you feel more at ease during the actual interview.
