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For Companies At a Glance
- Tasks: Help customers manage their money worries and provide tailored support.
- Company: TSB Bank, committed to making banking better for everyone.
- Benefits: Competitive salary, flexible benefits, private healthcare, and 25 days holiday.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a diverse team focused on inclusion and personal development.
The predicted salary is between 24000 - 28800 £ per year.
Location: TSB Office Barnwood, Gloucester
Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date: 21 November 2025
Start Date: 19 January 2026
Overview
At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
How You’ll Make a Difference
As a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
What You’ll Bring
- Excellent communication skills enabling active listening and empathy to engage customers effectively.
- Multi-skilled to carry out a variety of administrative and telephony customer service activities in line with TSB processes, procedure, standards and relevant external regulations.
- Ability to explore ways to support customers back to good financial health.
- Take ownership of complaints and resolve in line with TSB complaint handling policy, completing root cause analysis when required.
- Build strong relationships and find out exactly what customers need to create better outcomes.
- Deliver clear information and advice using TSB support tools, ensuring every customer gets the most out of the services offered.
- Commitment to continual development and helping customers in varying ways.
What We Offer In Return
- Base salary of £24,000 from day one, plus extra 9% (£2,160) cash or flexible benefits.
- Variable Pay Award – 5% (£1,200 on target) based on company performance.
- Company pension contribution up to 13%.
- 25 days holidays plus bank holidays.
- Private healthcare.
Selection Process
Structured competency–based interview with the Hiring Manager and another team member. Interview questions may cover motivation, customer focus, inclusion, and dealing with challenging situations.
Inclusion Matters
We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence for everyone. In inclusion we stand as a Disability Confident Leader, ensuring eligibility for selection if minimum criteria are met.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Banking
Financial Support Consultant (FTC) in Gloucester employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Consultant (FTC) in Gloucester
✨Tip Number 1
Get to know TSB and their values! Before your interview, spend some time understanding what Money Confidence means to them. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice active listening skills. Since you'll be helping customers with money worries, it’s crucial to demonstrate empathy and understanding during your interview. Try role-playing with a friend to get comfortable with this.
✨Tip Number 3
Prepare for competency-based questions! Think of examples from your past experiences where you've shown excellent communication or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Financial Support Consultant (FTC) in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Financial Support Consultant role. Highlight your communication skills and any experience you have in customer service or financial support. We want to see how you can help our customers feel confident about their money!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers with their financial worries. Share specific examples of how you've made a difference in previous roles, and show us your enthusiasm for joining TSB.
Showcase Your Skills: In your application, don’t forget to mention your ability to listen actively and empathise with customers. These are key skills for the role, so give us examples of how you've used them in the past. We love seeing candidates who can build strong relationships!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's mission of providing 'Money Confidence' to customers. Familiarise yourself with their services and think about how your skills can help achieve this goal. This will show that you're genuinely interested in the role and the company.
✨Practice Active Listening
Since the role involves helping customers with financial worries, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will highlight your communication skills and empathy, which are crucial for a Financial Support Consultant.
✨Prepare for Competency Questions
Expect competency-based questions focusing on customer service, problem-solving, and handling complaints. Think of specific examples from your past experiences that showcase your ability to manage challenging situations and build relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Commitment to Development
TSB values continual development, so be ready to discuss how you plan to grow in the role. Share any relevant training or courses you've completed, and express your enthusiasm for learning new skills that will help you support customers effectively. This will demonstrate your dedication to both personal and professional growth.