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For Companies At a Glance
- Tasks: Help customers navigate financial worries and provide tailored support over the phone.
- Company: Join TSB, a supportive bank focused on customer care and community.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others; financial experience not required.
- Other info: Inclusive workplace with opportunities for personal growth and career advancement.
The predicted salary is between 24000 - 28800 £ per year.
Location: TSB Office Barnwood, Gloucester
Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date: 24 December 25
How you’ll make a difference
As a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
What you’ll bring
Financial services experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs. By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us. Multi-skilled to carry out a variety of administrative and telephony customer service activities, ensuring that the work is completed in line with all specified TSB processes, procedure, standards and relevant external regulations. Helping customers in financial difficulty, exploring ways to support them back to good financial health. Takes ownership of complaints and resolves in line with TSB complaint handling policy as well as completing the root cause analysis. Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our customer’s needs are by listening to them and building good relationships, always looking to be better for each customer. You’ll be there to give customers clear information and advice by following TSB support tools. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer. Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Selection process
You will have a structured, competency-based interview with the Hiring Manager plus another member of the team. Here are some of the questions you’ll be asked at interview:
- Motivation - What motivates and energises you?
- Drive Better - If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond?
- Customer Focus - Describe a time when you gained the trust of a customer or colleague?
- Inclusion - Describe how your career / life has been impacted by exposure to diverse people, places or experiences.
If this sounds right up your street, come and join our team. We make things happen!
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Financial Support Consultant in Gloucester employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Consultant in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the questions you might be asked, especially around customer service and handling complaints. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your personality! TSB is looking for friendly, helpful people. During your interview, let your genuine self shine through. Share personal stories that highlight your communication skills and ability to empathise with customers. It’s all about building that rapport!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Financial Support Consultant in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Support Consultant role. Highlight your communication skills and any customer service experience you have, even if it’s not in financial services. We want to see how you can connect with our customers!
Show Your Empathy: In your application, let us know how you relate to customers' feelings and needs. Share examples of times when you've helped someone through a tough situation. This will show us that you understand the importance of being there for our customers when they need support.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be set!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with common financial terms and concepts, even if you don't have a finance background. This will help you feel more confident when discussing how you can support customers in financial difficulty.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your ability to listen and empathise with customers. Think of specific situations where you built rapport or resolved conflicts effectively. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show the interviewers that you can think on your feet and take ownership of issues, which is crucial for a Financial Support Consultant.
✨Emphasise Your Adaptability
TSB values individuals who can adapt to different situations and customer needs. Prepare to share experiences where you've had to adjust your approach based on the circumstances. Highlighting your flexibility will demonstrate that you're ready to tackle the diverse challenges that come with the role.