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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a supportive and customer-focused financial institution.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 26923 - 26923 £ per year.
Overview
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Exmouth
Hours: Full Time (Flexible between 8am and 8pm Monday to Saturday on a rotational basis)
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
Responsibilities
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital.
- Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations; typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Base salary of £24,700 from day one, with an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Customer Service Consultant in Exmouth employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB Bank. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and how you went the extra mile to support them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Consultant in Exmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Consultant role. Highlight any previous customer service experience and how you've helped customers in the past – we want to see your flair for understanding their needs!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to TSB's mission. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Digital Skills: Since embracing digital is key for this role, mention any experience you have with online banking or digital tools. We want to know how you can help customers navigate our services effortlessly, so don’t hold back on your tech-savvy side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits package!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's specific offerings. Be ready to discuss how you can help customers build confidence in their banking choices, as this is a key part of the role.
✨Show Off Your People Skills
During the interview, demonstrate your ability to connect with people. Share examples of how you've built relationships with customers in the past, whether face-to-face or over the phone. This will show that you understand the importance of personal touch in customer service.
✨Be Digital Savvy
Since the role involves helping customers with digital banking, be prepared to talk about your own experiences with online banking and mobile apps. Highlight any skills you have in educating others on using technology, as this will be crucial for the position.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about TSB's approach to customer service or how they support their staff in developing their skills. It shows you're genuinely interested and engaged with the company.