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For Companies At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Glasgow
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
What you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
Responsibilities
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations. Typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your digital savvy! TSB is looking for someone who embraces digital tools. Brush up on your knowledge of online banking and mobile apps, and be prepared to discuss how you can help customers navigate these platforms.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your journey with TSB. Plus, you’ll get the latest updates on your application status!
We think you need these skills to ace Customer Service (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a difference in our customers' lives, so share any relevant experiences that highlight your passion and skills.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Money Confidence Expert. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and how they relate to the role, making it easy for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in challenging situations.
✨Show Your Passion for People
TSB is all about building relationships, so let your enthusiasm for helping customers shine through. Prepare to discuss how you can connect with customers and understand their unique needs, making their banking experience as smooth as possible.
✨Embrace Digital Tools
Since you'll be helping customers with digital banking, it’s crucial to demonstrate your comfort with technology. Familiarise yourself with online banking platforms and mobile apps, and be ready to explain how you would guide customers in using these tools effectively.
✨Team Player Vibes
Collaboration is key at TSB, so think of examples where you've worked well in a team. Highlight how you can contribute to improving overall customer satisfaction and how you value teamwork in achieving common goals.