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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a leader in providing money confidence to communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
The predicted salary is between 24000 - 28000 ÂŁ per year.
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TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: York
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: ÂŁ26,160 (ÂŁ24,000 base, plus cash allowance of ÂŁ2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: York
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: ÂŁ26,160 (ÂŁ24,000 base, plus cash allowance of ÂŁ2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1ÂĽ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (ÂŁ2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/ÂŁ1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - York (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - York (FTC)
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Practice your communication skills, particularly in face-to-face and video interactions. Role-playing common customer scenarios can help you feel more confident and prepared to handle real-life situations.
✨Tip Number 3
Research the digital tools and services TSB offers. Being knowledgeable about their online banking and mobile app will allow you to effectively educate customers and show that you're ready to embrace digital solutions.
✨Tip Number 4
Network with current or former TSB employees if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Consultant - York (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of TSB's mission to provide money confidence. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. TSB values individuals who are passionate about helping customers build their money confidence, so share any relevant experiences where you've gone above and beyond for a customer.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to understand customer needs and provide tailored solutions, as this role requires a flair for addressing unique challenges.
✨Embrace Digital Banking
Familiarise yourself with digital banking tools and platforms. Be ready to discuss how you can help customers navigate online banking and mobile apps, as TSB is looking for someone who can educate customers on self-service options.
✨Be a Team Player
TSB emphasises collaboration, so be prepared to talk about your experience working in teams. Share instances where you've contributed to improving customer satisfaction through teamwork, showcasing your ability to work well with others.