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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to empowering communities and enhancing customer experiences.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for exceptional customer service.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 26160 - 26160 £ per year.
Career Opportunities: Customer Service Consultant – Witney (FTC) (31300)
Vacancy ID Number31300-Posted – Location(s) (1) – Full or Part Time? (1) – Job Category (1) – Salary Range (1)
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Witney
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
By going the extra mile and offering them financial support that might even change their lives, building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
If this sounds right up your street, come and join our team. We make things happen!
We’re TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Witney (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Witney (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and how you went the extra mile to support them.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you're engaged and eager to learn more about how you can contribute to TSB's goal of enhancing customer experience.
We think you need these skills to ace Customer Service Consultant - Witney (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a difference in our customers' lives and help them feel confident with their banking.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Money Confidence Expert, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us understand your fit for the role quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services so you can confidently discuss how you would help customers build their money confidence.
✨Show Your Passion for Customer Service
During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlight your ability to connect with people and understand their needs, as this is crucial for a Money Confidence Expert.
✨Practice Active Listening
Demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and summarise their points to show that you’re genuinely interested in understanding their perspective on customer service.
✨Embrace Digital Skills
Since the role involves educating customers about digital banking, be prepared to discuss your own experience with technology. Share how you've helped others navigate digital tools, showcasing your ability to support customers in using online banking and mobile apps.