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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a community-focused bank dedicated to giving money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
The predicted salary is between 22000 - 29000 £ per year.
TSB Bank Watford, England, United Kingdom
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TSB Bank Watford, England, United Kingdom
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Join to apply for the Customer Service Consultant – Watford role at TSB Bank
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Watford
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Watford
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £27,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,350 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Watford employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Watford
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your responses during interviews and show that you're genuinely interested in their approach to customer service.
✨Tip Number 2
Practice your communication skills, particularly in face-to-face and virtual settings. Since the role involves interacting with customers through various channels, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with examples of how you've resolved customer issues in the past can demonstrate your problem-solving abilities and customer-centric mindset.
✨Tip Number 4
Network with current or former TSB employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Consultant - Watford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Highlight your passion for customer experience and how you can help customers build confidence in their banking.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your ability to provide exceptional customer service, work collaboratively, and embrace digital tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've helped customers in the past and how you can contribute to TSB's mission of providing money confidence.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. TSB values individuals who are passionate about helping customers build their money confidence, so share any relevant experiences where you've gone above and beyond for a customer.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to understand customer needs and provide tailored solutions, as this is crucial for the role of a Money Confidence Expert.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers on digital banking, be ready to discuss your experience with online banking platforms and mobile apps. Show that you can help customers navigate these tools confidently.
✨Emphasise Teamwork and Collaboration
TSB looks for strong team players, so be prepared to talk about your experiences working in teams. Share how you've collaborated with colleagues to improve customer satisfaction and achieve common goals.
