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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: TSB is dedicated to providing money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
The predicted salary is between 24000 - 28800 £ per year.
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Walsall
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Walsall employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Walsall
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the diverse situations you might face as a Money Confidence Expert.
✨Tip Number 3
Showcase your digital skills. Since the role involves educating customers on digital banking, be ready to discuss your experience with technology and how you've helped others adapt to it.
✨Tip Number 4
Emphasise your teamwork abilities. TSB values collaboration, so be prepared to share examples of how you've worked effectively within a team to enhance customer satisfaction.
We think you need these skills to ace Customer Service Consultant - Walsall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Focus on the key responsibilities and required skills, such as providing exceptional customer service and being a strong team player.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles, your ability to build relationships, and your understanding of digital banking solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and how you can contribute to TSB's mission of providing money confidence. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about building relationships and enhancing customer experience.
✨Understand TSB's Values
Familiarise yourself with TSB's mission and values, especially their focus on 'Money Confidence'. Be prepared to discuss how you can contribute to this goal and how it aligns with your own values and experiences.
✨Demonstrate Digital Savviness
Since the role involves educating customers on digital banking, be ready to discuss your own experiences with digital tools and platforms. Highlight any relevant skills or experiences that show you can help customers navigate online banking effectively.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations. Think through scenarios where you had to resolve issues or educate customers, and be ready to explain your thought process and actions taken.
