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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential; teamwork is key.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Truro
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
What you’ll do
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations; typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Truro (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Truro (FTC)
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the diverse situations you might face as a Money Confidence Expert.
✨Tip Number 3
Showcase your digital skills. Since the role involves educating customers on using online banking and mobile apps, being comfortable with technology will set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork abilities. TSB values collaboration, so be ready to share examples of how you've worked well in teams to enhance customer satisfaction in previous roles.
We think you need these skills to ace Customer Service Consultant - Truro (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Focus on the skills and qualities they value, such as exceptional customer service and a collaborative approach.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Use specific examples from your past experiences to demonstrate how you can help customers build confidence in their banking choices.
Showcase Your Digital Skills: Since the role involves educating customers on digital banking, mention any experience you have with technology or online services. Highlight your ability to assist customers in using digital tools effectively.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with TSB's focus on building money confidence.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Highlight your ability to understand customer needs and how you can apply that to help them achieve their financial goals.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to talk about your experience with technology. Discuss any relevant tools or platforms you've used and how you can assist customers in using TSB's online services effectively.
✨Be a Team Player
TSB values collaboration, so be prepared to share examples of how you've worked well in a team. Emphasise your willingness to support colleagues and contribute to overall customer satisfaction, showcasing your collaborative spirit.
