Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB Bank, a leader in customer-focused banking.
- Benefits: Competitive salary, flexible benefits, and a fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Overview
TSB Bank, Stourport-On-Severn, England, United Kingdom
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Stourport-On-Severn
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
We’re here to give money confidence to our customers and communities. Wherever you work at TSB, you can make a real difference to your career, our business, and the wider community.
What You’ll Do
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know their unique needs. You will respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile, you’ll offer financial support that might even change their lives, building a great relationship and making customers feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations; journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.
What We Offer
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Inclusion and Diversity
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off—if you meet some requirements and have an open, curious mindset, we’d love to hear from you. TSB is a Disability Confident Leader, which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Seniority level: Entry level
Employment type: Full-time
Job function: Other | Industries: Banking
#J-18808-Ljbffr
Customer Service Consultant - Stourport-On-Severn - FTC employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Stourport-On-Severn - FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB Bank. Understand their values and how they help customers build money confidence. This will show you’re genuinely interested and can help you connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more comfortable when discussing how you’d handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you’ve provided exceptional customer service in the past. Highlight your ability to understand customer needs and how you’ve gone the extra mile to support them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant - Stourport-On-Severn - FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick—this helps us connect with you.
Tailor Your Application: Make sure to tailor your application to the Customer Service Consultant role. Highlight your experience in customer service and how you can help build money confidence for our customers. Specific examples will make your application stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff—just tell us what we need to know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—give it a go!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's mission of providing money confidence. Familiarise yourself with their products and services so you can discuss how you would help customers use them effectively.
✨Show Off Your People Skills
As a Customer Service Consultant, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past, highlighting your ability to understand and meet customer needs.
✨Embrace Digital Tools
Since the role involves helping customers with digital banking, brush up on your knowledge of online banking and mobile apps. Be ready to discuss how you would educate customers on using these tools to enhance their banking experience.
✨Be a Team Player
TSB values collaboration, so think about times when you've worked well in a team. Be prepared to share how you contributed to improving customer satisfaction and how you can bring that collaborative spirit to the role.