Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a community-focused bank dedicated to giving money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
The predicted salary is between 24000 - 28800 £ per year.
Customer Service Consultant – Sheffield (FTC)
TSB Bank Sheffield, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Service Consultant – Sheffield (FTC) role at TSB Bank
Customer Service Consultant – Sheffield (FTC)
TSB Bank Sheffield, England, United Kingdom
Join to apply for the Customer Service Consultant – Sheffield (FTC) role at TSB Bank
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Sheffield, Darnall
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Sheffield, Darnall
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Banking
Referrals increase your chances of interviewing at TSB Bank by 2x
Get notified about new Customer Service Consultant jobs in Sheffield, England, United Kingdom.
Sheffield, England, United Kingdom 4 weeks ago
Derbyshire, England, United Kingdom 3 days ago
Sheffield, England, United Kingdom 2 weeks ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 2 months ago
Matlock Bath, England, United Kingdom 5 days ago
Ossett, England, United Kingdom 2 days ago
Sheffield, England, United Kingdom 1 day ago
Barnsley, England, United Kingdom 4 days ago
Regional Account Manager – West Yorkshire
Normanton, England, United Kingdom 2 weeks ago
Chesterfield, England, United Kingdom 3 days ago
Worksop, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 3 weeks ago
Chesterfield, England, United Kingdom 4 hours ago
South Yorkshire, England, United Kingdom 2 days ago
Chesterfield, England, United Kingdom 6 days ago
Sheffield, England, United Kingdom 6 hours ago
Matlock, England, United Kingdom 1 week ago
Ecclesfield, England, United Kingdom 1 week ago
Account Based Marketing Manager TCL:45886
Matlock Bath, England, United Kingdom 1 month ago
Normanton, England, United Kingdom 1 month ago
Featherstone, England, United Kingdom 1 day ago
Bilsthorpe, England, United Kingdom 2 weeks ago
Huddersfield, England, United Kingdom 2 weeks ago
Customer Reservations Advisor/Service Bookings
Huddersfield, England, United Kingdom 1 month ago
Sheffield, England, United Kingdom 2 weeks ago
Doncaster, England, United Kingdom 15 hours ago
Barlborough, England, United Kingdom £24,000.00-£24,200.00 3 weeks ago
National Account Manager – High Street Discounters
Pontefract, England, United Kingdom 2 weeks ago
Customer Service Agent – Hybrid Working Roles
Rotherham, England, United Kingdom 4 days ago
Sheffield, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Consultant - Sheffield (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Sheffield (FTC)
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your conversations during interviews with what they stand for, showing that you're a great fit for their culture.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves face-to-face interactions, telephone, and video banking, being able to demonstrate your adaptability in different communication methods will set you apart.
✨Tip Number 3
Research common banking products and services offered by TSB. Being knowledgeable about their offerings will allow you to engage more effectively with customers and show your commitment to helping them achieve their financial goals.
✨Tip Number 4
Network with current or former TSB employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Consultant - Sheffield (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Highlight your passion for customer experience and how you can help customers build confidence in their banking.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise your customer service experience, ability to solve problems, and any relevant digital skills that will help you educate customers about banking options.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to TSB's mission of giving money confidence to customers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with TSB's focus on building money confidence.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to understand customer needs and provide effective solutions, which is crucial for the role of a Money Confidence Expert.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers about digital banking, brush up on TSB's online services and mobile app. Being knowledgeable about these tools will show your commitment to helping customers embrace digital self-service.
✨Emphasise Team Collaboration
TSB values teamwork, so be ready to share experiences where you've worked collaboratively with colleagues to enhance customer satisfaction. This will demonstrate that you can contribute positively to the team dynamic.
