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For Companies At a Glance
- Tasks: Help customers build confidence in banking and provide exceptional service through various channels.
- Company: Join TSB Bank, a community-focused bank making a real difference.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a positive impact on customers' lives while developing your skills in a supportive environment.
- Qualifications: Great people skills, customer service experience, and a collaborative mindset.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
TSB Bank Plc
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Peterborough
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
What you’ll do
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations. Typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Peterborough (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Peterborough (FTC)
✨Tip Number 1
Get to know TSB and its values! Before your interview, dive into what makes TSB tick. Understanding their mission to give money confidence will help you connect with the team and show you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Customer Service Consultant, you'll be interacting with customers face-to-face and over video calls. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer interactions.
✨Tip Number 3
Show off your digital savvy! TSB is all about embracing digital solutions, so brush up on your tech skills. Familiarise yourself with online banking tools and mobile apps, and be ready to discuss how you can help customers navigate these platforms.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Consultant - Peterborough (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your experience in providing exceptional customer service and how you can help customers build their money confidence.
Show Your People Skills: We want to see your flair for understanding customer needs! Use examples from your past experiences where you've gone the extra mile to support customers, whether face-to-face or over the phone.
Embrace Digital: Since this role involves helping customers with digital banking, mention any experience you have with technology or educating others on using digital tools. Show us you're comfortable with online banking and mobile apps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with TSB.
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services, especially those that help customers build money confidence. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your People Skills
As a Customer Service Consultant, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone and how you built relationships with customers.
✨Embrace Digital Tools
Since the role involves helping customers with digital banking, be ready to discuss your experience with technology. Highlight any previous roles where you assisted customers with online services or apps. Show that you're comfortable using digital tools and can teach others to do the same.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team culture, how success is measured in the role, or what training opportunities are available. This not only demonstrates your enthusiasm but also helps you gauge if TSB is the right fit for you.
