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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others are essential; no prior experience needed.
- Other info: This is a full-time role with flexible hours and opportunities for personal growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Location: Perry Barr
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
What you’ll do
At TSB, we’re all here to give money confidence to our customers and communities. We are looking for someone who is passionate about customer experience. As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives. Building a great relationship, adding that personal touch, and making them feel that TSB is the only bank for them.
Responsibilities
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with online banking and the mobile app.
Location
Candidates must be able to commute to other branch locations. A journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Base salary of £24,000 from day one, plus an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Perry Barr (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Perry Barr (FTC)
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the diverse situations you'll encounter as a Money Confidence Expert.
✨Tip Number 3
Showcase your digital skills. Since the role involves educating customers on digital banking, be ready to discuss your experience with technology and how you've helped others adapt to digital tools.
✨Tip Number 4
Emphasise your teamwork abilities. TSB values collaboration, so be prepared to share examples of how you've worked effectively within a team to enhance customer satisfaction.
We think you need these skills to ace Customer Service Consultant - Perry Barr (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've helped customers in the past, demonstrating your flair for understanding their needs.
Highlight Relevant Skills: Emphasise your communication skills, teamwork, and digital proficiency in your CV and cover letter. Provide examples of how you've successfully used these skills in previous roles, especially in customer-facing situations.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at TSB Bank
✨Show Your People Skills
As a Customer Service Consultant, you'll be interacting with customers face-to-face and over the phone. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've provided exceptional service in the past.
✨Understand the Role
Familiarise yourself with the responsibilities of a Money Confidence Expert. Be prepared to discuss how you can help customers build confidence in their banking choices and how you would approach educating them about TSB's products and services.
✨Emphasise Teamwork
TSB values collaboration, so highlight your experience working in teams. Discuss how you've contributed to improving customer satisfaction through teamwork and how you can bring that collaborative spirit to the role.
✨Be Digital Savvy
Since the role involves helping customers with digital banking, showcase your comfort with technology. Be ready to talk about your experience with online banking or mobile apps, and how you would assist customers in using these tools effectively.
