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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours between 8am and 8pm, with opportunities for personal growth.
The predicted salary is between 21000 - 29000 £ per year.
At TSB, we're all here to give money confidence to our customers and communities. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1½ hour or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £26,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,305 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Peckham employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Peckham
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your passion for customer service during the interview.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and virtual settings. Since the role involves interacting with customers through various channels, being articulate and personable will set you apart.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved their experience, as this aligns with the role's focus on customer satisfaction.
✨Tip Number 4
Demonstrate your adaptability to digital tools. Since the role requires helping customers with online banking and mobile apps, being comfortable with technology will be a significant advantage in your application.
We think you need these skills to ace Customer Service Consultant - Peckham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Focus on the key responsibilities and required skills, such as providing exceptional customer service and being great with people.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles, your ability to understand customer needs, and your experience with digital banking tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and how you can contribute to TSB's mission of providing money confidence. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with TSB's focus on building money confidence.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to understand customer needs and provide tailored solutions, which is crucial for the Money Confidence Expert role.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to talk about your experience with technology. Discuss any tools or platforms you've used to assist customers, showcasing your comfort with digital self-service options.
✨Be a Team Player
TSB values collaboration, so be prepared to share examples of how you've worked effectively within a team. Emphasise your ability to contribute to overall customer satisfaction and support your colleagues in achieving common goals.
