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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB Bank, dedicated to empowering communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real impact on customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible working hours between 8am and 8pm, with opportunities for career growth.
The predicted salary is between 24000 - 28800 £ per year.
TSB Bank Plc
Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: PaisleyHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
– Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
– Have a flair for understanding what customers need and the best way to support them with their current and future goals.
– Ability to help answer questions and sort out problems.
– Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
– Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
– Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
– Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
– Variable Pay Award (5%/£1,200 on target) based on company performance.
– Fantastic company pension – TSB contributing up to 13%
– 25 days holidays (plus bank holidays)
– Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Paisley employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Paisley
✨Tip Number 1
Familiarise yourself with TSB's values and mission. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and virtual settings. Since the role involves building relationships through various channels, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios and prepare examples of how you've successfully handled similar situations in the past. This will demonstrate your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Show your enthusiasm for digital banking solutions. As the role requires educating customers on using digital tools, being knowledgeable about TSB's online banking and mobile app features will highlight your readiness to assist customers effectively.
We think you need these skills to ace Customer Service Consultant - Paisley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills that align with the role. Use specific examples that demonstrate your ability to build relationships and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of TSB's mission. Mention how you can contribute to building money confidence for customers and provide examples of how you've gone the extra mile in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with TSB's focus on building customer relationships.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to understand customer needs and provide effective solutions, which is crucial for the Money Confidence Expert role.
✨Embrace Digital Banking
Familiarise yourself with TSB's digital banking services and be ready to discuss how you can help customers navigate these tools. Showing that you are tech-savvy and can educate others will be a big plus in your interview.
✨Be a Team Player
TSB values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team success and improved customer satisfaction through teamwork.
