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For Companies At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB, a company dedicated to empowering communities and enhancing customer experiences.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Exciting opportunity for career growth on the beautiful Isle of Wight.
The predicted salary is between 24000 - 28800 £ per year.
Career Opportunities: Customer Service Consultant Newport (IOW)
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract. Function: Branch Banking. Location: Newport, Isle of Wight. Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits.
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Only applications from candidates residing on the Isle of Wight will be considered.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
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Customer Service Consultant Newport (IOW) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant Newport (IOW)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect your experiences with what they’re looking for in a Money Confidence Expert.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these stories during your interview to show how you can provide exceptional service.
✨Tip Number 3
Show your passion for helping others! During your interview, express why you love working with people and how you can make banking easier for customers. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Service Consultant Newport (IOW)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a difference in our customers' lives and help them feel confident with their banking.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the Money Confidence Expert role. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better without sifting through too much info.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in face-to-face or digital interactions.
✨Show Your Passion for People
During the interview, let your enthusiasm for helping customers shine through. Talk about how you enjoy building relationships and understanding unique customer needs. This role is all about connecting with people, so make that clear!
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a customer query. Practice common scenarios beforehand, like explaining a product or resolving a complaint, to show you're prepared and confident.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be prepared to discuss your own experience with technology. Share how you've helped others use digital tools effectively, and demonstrate your comfort with online banking platforms.