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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, dedicated to empowering communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
The predicted salary is between 24000 - 28000 £ per year.
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1½ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
- Base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Manchester employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Manchester
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and virtual settings. Being able to convey information clearly and empathetically is crucial for a Customer Service Consultant role.
✨Tip Number 3
Showcase your ability to work as part of a team. Highlight any previous experiences where collaboration led to improved customer satisfaction, as this aligns with TSB's values.
✨Tip Number 4
Demonstrate your adaptability to digital tools. Familiarise yourself with online banking platforms and mobile apps, as being tech-savvy will be a significant asset in helping customers.
We think you need these skills to ace Customer Service Consultant - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Use specific examples from your past experiences to demonstrate how you can help customers build confidence in their banking choices.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills and teamwork abilities. TSB values collaboration, so mention instances where you've worked effectively in a team to enhance customer satisfaction.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. TSB values individuals who are passionate about enhancing customer experience, so share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers on digital banking, be prepared to discuss your own experiences with technology. Highlight any skills you have in using online banking tools or apps, and how you can help others navigate them.
✨Prepare for Situational Questions
Expect questions that assess how you handle customer inquiries and resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities and teamwork.
✨Research TSB's Values and Culture
Familiarise yourself with TSB's mission and values, particularly their focus on community and inclusion. This will help you align your answers with what they stand for and demonstrate that you're a good fit for their team.
