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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a leader in customer service and community support.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Join TSB Bank as a Customer Service Consultant – Maesteg (FTC)
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Function: Branch Banking
Location: Maesteg
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Maesteg (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Maesteg (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB Bank. Understand their values and how they approach customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your passion for customer experience and your ability to solve problems. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your experience in building relationships with customers. Share specific examples of how you've helped others and made their banking experience easier. This is key for a Money Confidence Expert!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Customer Service Consultant - Maesteg (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've helped customers in the past and how you can bring that same energy to TSB.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role of a Money Confidence Expert. Use keywords from the job description to show that you understand what TSB is looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining the TSB family!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in face-to-face or digital interactions.
✨Show Your Passion for People
TSB is looking for someone who genuinely cares about helping customers. During the interview, express your enthusiasm for building relationships and understanding customer needs. Share stories that highlight your ability to connect with people.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be prepared to discuss your experience with technology. Familiarise yourself with TSB's online banking and mobile app features so you can confidently talk about how you'd assist customers in using them.
✨Be a Team Player
Collaboration is key at TSB. Think of examples where you've worked well in a team to improve customer satisfaction. Highlight your ability to support colleagues and contribute to a positive work environment during the interview.