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For Companies At a Glance
- Tasks: Help customers build money confidence through face-to-face and digital interactions.
- Company: Join TSB, a leader in customer service and financial support.
- Benefits: Enjoy a competitive salary, cash allowance, private healthcare, and generous holidays.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great people skills and a passion for helping others.
- Other info: Be part of a diverse team that values inclusion and growth.
The predicted salary is between 26160 - 26160 £ per year.
Job Title
Customer Service Consultant (Money Confidence Expert)
Location
Hanley, Stoke-On-Trent, England, United Kingdom
Contract
12 Month Fixed Term Contract
Hours
35 Hours Full Time – flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary
£26,160 (£24,000 base plus £2,160 cash allowance) and excellent benefits
Overview
At TSB we give money confidence to our customers. This role helps personal and business customers build confidence in using all our banking channels and support them in a convenient way.
Responsibilities
- Build and deepen customer relationships through face‑to‑face interactions, telephone, and video banking.
- Respond to customer enquiries, address their needs, and proactively educate them about our products and services.
- Go the extra mile by offering financial support that may even change a customer’s life.
Qualifications
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital – develop a comprehensive set of skills, knowledge and behaviours to enable customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Benefits
- Extra 9% of your salary (£2,160) as cash or flexible benefits.
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Company pension – TSB contributing up to 13%.
- 25 days holidays plus bank holidays.
- Private Healthcare.
Inclusion and Diversity
We are TSB, a Disability Confident Leader. If you meet the minimum criteria outlined in the job advert and have an open, curious mindset, we would love to hear from you! We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence for everyone, every day.
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Customer Service Consultant - Hanley (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Hanley (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've built relationships with customers in the past. Highlighting your ability to understand and meet their needs will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows that you're engaged and eager to learn more about how you can contribute to TSB's mission of giving money confidence.
We think you need these skills to ace Customer Service Consultant - Hanley (FTC)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Service Consultant role. Highlight your experience in customer service and how it aligns with our mission of giving money confidence to customers. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff – we want to know exactly why you’re the right fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's mission of providing money confidence. Familiarise yourself with their products and services so you can discuss how you would help customers build confidence in using them.
✨Show Off Your People Skills
This role is all about exceptional customer service, so be ready to share examples of how you've successfully interacted with customers in the past. Think about times when you went the extra mile to support someone and how that made a difference.
✨Be a Team Player
TSB values collaboration, so highlight your ability to work well in a team. Prepare to discuss how you've contributed to team success in previous roles and how you can bring that collaborative spirit to TSB.
✨Embrace Digital Tools
Since the role involves helping customers with digital banking, be prepared to talk about your experience with technology. Share any relevant skills or experiences that demonstrate your ability to guide customers in using online banking and mobile apps.