At a Glance
- Tasks: Help customers build confidence in banking through various channels.
- Company: Join TSB Bank, dedicated to empowering communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, and 25 days holiday plus bank holidays.
- Other info: Flexible working hours and a supportive team environment await you!
- Why this job: Make a real impact by educating customers and enhancing their banking experience.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Social network you want to login/join with:
Customer Service Consultant - Greenock (FTC), London
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Client:
TSB Bank
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b4e4cc21ad31
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Customer Service Consultant - Greenock (FTC)TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Greenock
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\'re all here to give money confidence to our customers and communities. We are looking for someone passionate about customer experience.
How you\'ll make a difference
As a Money Confidence Expert, you\'ll help customers build confidence in banking with TSB. You\'ll assist them in using their preferred channels—face-to-face, telephone, and video banking—to build relationships, address inquiries, and proactively educate about our products and services, potentially changing their lives.
What you\'ll bring
- Great with people; provide exceptional customer service in person, via video calls, and over the phone.
- Understanding customer needs and supporting their goals.
- Ability to answer questions and resolve problems.
- Strong team player with a collaborative approach.
- Proficient in digital banking tools and educating customers to self-serve digitally.
Location
Candidates must be able to commute to various branch locations, with a reasonable journey time of up to 1¼ hours or approximately 25 miles.
What we offer in return
- Base salary of £24,000 from day one.
- Additional 9% of salary (£2,160) for flexible benefits or cash.
- Variable pay award (5%/£1,200 on target) based on company performance.
- Company pension contribution up to 13%.
- 25 days holidays plus bank holidays.
- Private Healthcare.
If this sounds right for you, join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We welcome diverse backgrounds to help us deliver Money Confidence for everyone, every day.
Don\'t meet all requirements? If you meet some and are curious, we\'d love to hear from you! TSB is a Disability Confident Leader, so you are entitled to participate in the selection process if you meet the minimum criteria.
Job ID 31182
#J-18808-LjbffrCustomer Service Consultant - Greenock (FTC) in London employer: TSB Bank
At TSB, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in Greenock, we offer a supportive work culture where you can thrive as a Money Confidence Expert, with flexible working hours, competitive salary, and comprehensive benefits including private healthcare and generous holiday allowance. Join us to make a meaningful impact in the community while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant - Greenock (FTC) in London
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Practice your communication skills, particularly in face-to-face and video call scenarios. Since the role involves various channels, being comfortable and confident in these interactions will set you apart.
✨Tip Number 3
Research common customer queries related to banking and think about how you would address them. Being prepared with solutions will show your proactive approach and understanding of customer needs.
✨Tip Number 4
Network with current or former TSB employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Consultant - Greenock (FTC) in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect your customer service experience, particularly in banking or similar environments. Use specific examples that demonstrate your ability to provide exceptional service and build relationships.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer experience and your understanding of TSB's mission. Mention how you can contribute to building money confidence for customers and communities.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with TSB's focus on customer experience.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to understand customer needs and how you approached finding solutions, as this is crucial for the Money Confidence Expert role.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers about digital banking, brush up on the latest tools and platforms used in the industry. Be ready to discuss how you can help customers self-serve digitally, showcasing your proficiency in this area.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice responding to hypothetical situations that may arise in a customer service context, demonstrating your collaborative approach and teamwork skills.
