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For Companies At a Glance
- Tasks: Help customers build confidence in banking through exceptional service and support.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Competitive salary, flexible hours, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Career Opportunities: Customer Service Consultant – FTC – Sunderland (31325)
Vacancy ID Number31325-Posted – Location(s) (1) – Full or Part Time? (1) – Job Category (1) – Salary Range (1)
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Sunderland
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take it as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - FTC - Sunderland employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - FTC - Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and how you went the extra mile to support them.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows you're engaged and eager to learn more about how you can contribute to TSB's goal of enhancing customer experience.
We think you need these skills to ace Customer Service Consultant - FTC - Sunderland
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone the extra mile for customers in the past. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Money Confidence Expert. Use keywords from the job description to show us you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the perfect fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in face-to-face or digital interactions.
✨Show Your Passion for People
During the interview, let your enthusiasm for helping customers shine through. Talk about how you enjoy building relationships and understanding unique customer needs. This role is all about connecting with people, so make that clear!
✨Be Ready to Problem-Solve
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of specific instances where you’ve successfully resolved customer issues or educated them about products and services.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be prepared to discuss your experience with technology. Share any examples of how you've helped others use digital tools effectively, whether in a professional or personal context.