Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Function: Branch Banking
Location: Billingham
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You're responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives, you build a great relationship, add that personal touch and make them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
What we offer in return
- Base salary of £24,000 from day one, plus an extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant - FTC - Billingham employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - FTC - Billingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your passion for exceptional service.
✨Tip Number 3
Show off your digital savvy! Since TSB embraces digital banking, be prepared to discuss how you can help customers navigate online services. Share any relevant experience you have with technology and how you can make banking easier for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Consultant - FTC - Billingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and make their banking experience better. Share any relevant experiences that highlight your ability to build relationships and provide exceptional support.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Money Confidence Expert. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your skills and experiences that directly relate to the role, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our company culture right there!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in face-to-face or digital interactions.
✨Show Your Passion for People
During the interview, let your enthusiasm for helping customers shine through. Talk about how you enjoy building relationships and understanding unique customer needs. This role is all about making banking easy and convenient for them!
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a customer query. Practice responding to common customer issues and think about how you can educate them about TSB’s products in a friendly and approachable way.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be prepared to discuss your experience with technology. Share any examples of how you've helped others use digital tools effectively, whether it's through online banking or mobile apps.