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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to making life easier for its customers.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
TSB Bank Plc
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Fife – Dunfermline, Kirkcaldy, Glenrothes & St Andrews
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\\\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
What you’ll do (Responsibilities)
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring (Qualifications/Capabilities)
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Fife (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Fife (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries and build relationships.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and go the extra mile.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant - Fife (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your experience in customer service and how you can help customers build their money confidence. We want to see how you can bring that personal touch!
Showcase Your People Skills: In your application, let us know about your ability to connect with people. Share examples of how you've provided exceptional service or resolved customer issues in the past. We love candidates who can demonstrate their flair for understanding customer needs!
Embrace Digital: Since this role involves helping customers with digital banking, mention any experience you have with technology or online services. Show us how you can educate customers on using digital tools effectively. We’re all about making banking easy and convenient!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the TSB family!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can help customers. This will show that you're genuinely interested in helping customers build their money confidence.
✨Showcase Your People Skills
As a Customer Service Consultant, your ability to connect with people is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone and be ready to share those stories.
✨Embrace the Digital World
Since the role involves educating customers on digital banking, brush up on your tech skills. Be prepared to discuss how you would assist customers in using online banking and mobile apps. Highlight any experience you have with digital tools or platforms.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how TSB measures customer satisfaction. It’s a great way to demonstrate your enthusiasm for the position.