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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a community-focused bank dedicated to providing money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Other info: Open to diverse applicants; don't hesitate to apply even if you don't meet all criteria.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 22000 - 29000 £ per year.
Career Opportunities: Customer Service Consultant – Fife (FTC) (31208)
Vacancy ID Number31208-Posted – Location(s) (3) – Full or Part Time? (1) – Job Category (1) – Salary Range (1)
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Fife – Dunfermline, Kirkcaldy, Glenrothes & St Andrews
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don\’t meet all the requirements? Don\’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we\’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Fife (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Fife (FTC)
✨Tip Number 1
Familiarise yourself with TSB's values and mission, especially their focus on 'Money Confidence'. This will help you align your conversations during interviews with what they stand for, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves face-to-face interactions, video calls, and phone support, being versatile in your approach will demonstrate your adaptability and readiness to meet customer needs.
✨Tip Number 3
Research common banking queries and issues customers face. Being knowledgeable about these topics will allow you to engage confidently with potential customers and show that you can provide effective solutions.
✨Tip Number 4
Network with current or former TSB employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Consultant - Fife (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB Bank is looking for in a Customer Service Consultant. Highlight your passion for customer experience and how you can help build money confidence for customers.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise your customer service experience, ability to solve problems, and any digital skills that will help you assist customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to TSB's mission.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with TSB's focus on building money confidence.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers on digital banking, be prepared to discuss your experience with technology. Highlight any instances where you've helped others navigate online platforms or apps, showcasing your ability to embrace digital solutions.
✨Prepare for Situational Questions
Expect questions that assess how you handle various customer scenarios. Think of specific situations where you've resolved issues or improved customer satisfaction, and be ready to explain your thought process and actions taken.
✨Research TSB's Values and Culture
Familiarise yourself with TSB's mission and values, particularly their commitment to community and inclusion. This will not only help you answer questions more effectively but also demonstrate your alignment with their corporate culture.