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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, dedicated to empowering communities with financial confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make a real impact on customers' lives while developing your skills in a supportive environment.
- Qualifications: Great people skills and a passion for customer service are essential; teamwork is key.
- Other info: Flexible working hours between 8am and 8pm, with opportunities for personal growth.
The predicted salary is between 24000 - 28800 £ per year.
TSB Bank Plc
Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: FifeHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
– Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
– Have a flair for understanding what customers need and the best way to support them with their current and future goals.
– Ability to help answer questions and sort out problems.
– Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
– Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
– Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
– Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
– Variable Pay Award (5%/£1,200 on target) based on company performance.
– Fantastic company pension – TSB contributing up to 13%
– 25 days holidays (plus bank holidays)
– Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Fife employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Fife
✨Tip Number 1
Familiarise yourself with TSB's values and customer service philosophy. Understanding their commitment to providing money confidence will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and video interactions. Since the role involves building relationships with customers, being articulate and personable will set you apart.
✨Tip Number 3
Showcase your ability to embrace digital tools. Familiarise yourself with online banking and mobile apps, as being able to educate customers on these platforms is crucial for the role.
✨Tip Number 4
Prepare examples of how you've gone the extra mile for customers in previous roles. Highlighting your proactive approach to customer service will demonstrate your fit for the Money Confidence Expert position.
We think you need these skills to ace Customer Service Consultant - Fife
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight your passion for customer experience and how you can help customers build confidence in their banking.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise your customer service experience, ability to solve problems, and any experience with digital banking tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and TSB's mission. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with TSB's focus on building customer relationships.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer issues in the past. Highlight your ability to understand customer needs and provide tailored solutions, which is crucial for the role of a Money Confidence Expert.
✨Embrace Digital Banking
Familiarise yourself with TSB's digital banking services and be ready to discuss how you can help customers navigate these tools. Showing that you are comfortable with technology will demonstrate your readiness to assist customers in using digital platforms.
✨Be a Team Player
TSB values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team success and improved customer satisfaction through teamwork.
