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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank dedicated to empowering customers and communities.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert)
Contract: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Eccles, Manchester
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities.
We are looking for someone who is passionate about customer experience.
What you’ll do
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Only applications from candidates residing on the Isle of Wight will be considered.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
We make things happen!
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Customer Service Consultant - Eccles, Manchester (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Eccles, Manchester (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your passion for providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Consultant - Eccles, Manchester (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and make their banking experience better. Share specific examples of how you've gone the extra mile for customers in the past!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for someone who understands the unique needs of our customers, so show us how you fit the bill!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've gone the extra mile for customers in the past, as this role is all about building relationships and providing exceptional service.
✨Show Off Your Digital Skills
Since the role involves helping customers with digital banking, be prepared to discuss your own experience with online banking and mobile apps. Think of specific instances where you've helped someone navigate a digital platform or solved a tech issue.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond to questions thoughtfully. This will show that you understand the importance of addressing customer needs and can adapt your approach based on their unique situations.
✨Be a Team Player
TSB values collaboration, so be ready to talk about how you've worked effectively in teams before. Share examples of how you've contributed to improving customer satisfaction through teamwork, and highlight your willingness to support colleagues in achieving common goals.