Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB, a bank dedicated to empowering customers and communities with money confidence.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact by supporting customers and enhancing their banking experience in a friendly environment.
- Qualifications: No specific qualifications required; just bring your passion for helping people and great communication skills.
- Other info: This is a full-time role with flexible hours, perfect for those looking to grow in the banking sector.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract
Location: Liverpool, Maghull
Function: Branch Banking
Hours: Full Time 35 hours, flexible between 8am and 8pm, Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Location notes: Liverpool, England, United Kingdom
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
What You’ll Do
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know their needs. You will respond to customer inquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile, you’ll provide financial support that can make a meaningful difference. You’ll foster a strong relationship and make customers feel that TSB is the bank for them.
Responsibilities
- Be great with people; provide exceptional customer service in person, via video calls, and over the phone.
- Understand customer needs and support their current and future goals.
- Answer questions and resolve problems.
- Collaborate with others to improve overall customer satisfaction.
- Promote digital channels and educate customers to self-serve using their own device or branch tablets with online banking and the mobile app.
Location
Location: Liverpool, Maghull. Candidates must be able to commute to other branch locations; reasonable travel is up to 1¼ hours or about 25 miles.
What We Offer
Base salary from day one: £24,000, plus benefits including:
- Extra 9% of salary (£2,160) available as cash or flexible benefits (dental, cycle2work, extra holidays, etc.)
- Variable Pay Award (5% / £1,200 on target) based on company performance
- Pension: TSB contributing up to 13%
- 25 days holidays + bank holidays
- Private Healthcare
Additional Information
Inclusion matters at TSB. We welcome diverse teams and equal opportunity. We are a Disability Confident Leader, and you may be part of the selection process if you meet the minimum criteria in the job advert.
#J-18808-Ljbffr
Customer Service Consultant (Digital) - Liverpool, Maghull - FTC employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (Digital) - Liverpool, Maghull - FTC
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when interacting with customers face-to-face or over the phone.
✨Tip Number 3
Research common customer queries related to banking and digital services. Being prepared to address these questions will show your proactive approach and readiness to assist customers.
✨Tip Number 4
Network with current or former employees of TSB if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Consultant (Digital) - Liverpool, Maghull - FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Consultant position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in digital banking or financial services. Use specific examples to demonstrate your ability to build relationships and provide exceptional service.
Showcase Your Communication Skills: Since the role involves face-to-face interactions, video calls, and phone support, make sure to showcase your strong communication skills. Provide examples of how you've effectively communicated with customers in past roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at TSB and how you can contribute to their mission of providing money confidence.
How to prepare for a job interview at TSB Bank
✨Know the Company
Before your interview, take some time to research TSB and its values. Understanding their commitment to customer service and community support will help you align your answers with their mission.
✨Showcase Your People Skills
As a Customer Service Consultant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided exceptional service in the past, whether in person or over the phone.
✨Demonstrate Digital Savvy
Since the role involves promoting digital channels, be ready to discuss your experience with online banking and mobile apps. Highlight any instances where you've helped others navigate these tools.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you've resolved customer issues effectively and be ready to share those stories.