Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through exceptional service and support.
- Company: Join TSB Bank, a community-focused bank making a real difference.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holidays.
- Why this job: Make an impact by helping customers achieve their financial goals.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24100 - 28100 £ per year.
Overview
TSB Bank Plc
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Bristol
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
What you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
Responsibilities
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#J-18808-Ljbffr
Customer Service Consultant - Bristol (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Bristol (FTC)
✨Tip Number 1
Get to know TSB and its values! Before your interview, dive into what makes TSB tick. Understanding their mission to give money confidence will help you connect with the team and show you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Customer Service Consultant, you'll be interacting with customers face-to-face, over the phone, and via video calls. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your digital savvy! TSB is all about embracing digital solutions, so brush up on your tech skills. Be ready to discuss how you can help customers navigate online banking and mobile apps – it’ll set you apart from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the TSB family. Let’s make things happen together!
We think you need these skills to ace Customer Service Consultant - Bristol (FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a difference in our customers' lives and help them feel confident with their banking.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Money Confidence Expert, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’re the perfect fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at TSB.
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's approach to money confidence. Be ready to share examples of how you've provided exceptional service in the past, especially in challenging situations.
✨Show Your Passion for People
TSB is all about building relationships, so let your enthusiasm for helping customers shine through. Prepare to discuss how you connect with people and understand their needs, whether face-to-face or over the phone.
✨Embrace Digital Tools
Since you'll be helping customers navigate digital banking, it’s crucial to demonstrate your comfort with technology. Familiarise yourself with TSB's online banking and mobile app features, and be ready to explain how you would assist customers in using them.
✨Team Player Vibes
Collaboration is key at TSB, so think of examples that showcase your ability to work well in a team. Highlight any experiences where you’ve contributed to improving customer satisfaction as part of a group effort.
