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- Tasks: Help customers build confidence in managing their money through exceptional service.
- Company: Join TSB Bank, a leader in customer-focused banking.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and private healthcare.
- Why this job: Make a real difference in people's financial lives while developing your skills.
- Qualifications: Great interpersonal skills and a passion for helping others.
- Other info: Inclusive workplace with opportunities for career growth.
The predicted salary is between 24000 - 28800 £ per year.
Career Opportunities: Customer Service Consultant – Birmingham (FTC) (31323)
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Birmingham
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives, you will build a great relationship, add a personal touch and make them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidate must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.
What we offer in return
- Base salary of £24,000 from day one.
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off; if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Birmingham (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Birmingham (FTC)
✨Tip Number 1
Get to know the company! Research TSB Bank and understand their values, especially around customer service and money confidence. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Consultant, you'll need to interact with customers in various ways. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former TSB employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from TSB, making it easier for us to keep track of your progress.
We think you need these skills to ace Customer Service Consultant - Birmingham (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your interpersonal skills and any experience you have in delivering exceptional customer service, as these are key for us at TSB.
Showcase Your Digital Skills: Since we’re looking for someone who can help customers with online banking and mobile apps, don’t forget to mention any relevant digital proficiency. Share examples of how you've helped others navigate technology in the past!
Be Personable: We want to see your personality shine through! Use a friendly tone in your application to reflect the great customer relationships you’ll be building as a Money Confidence Expert. Let us know why you’re passionate about helping customers manage their money.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services so you can confidently discuss how you would help customers build their money confidence.
✨Show Off Your Interpersonal Skills
As a Customer Service Consultant, your ability to connect with people is key. Prepare examples of how you've delivered exceptional service in the past, whether in person or over the phone. This will demonstrate your strong interpersonal skills and your commitment to customer satisfaction.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think about times when you've resolved customer issues efficiently or gone the extra mile. Practising these scenarios will help you articulate your thought process during the interview.
✨Embrace Digital Proficiency
Since you'll be helping customers navigate digital banking, brush up on your tech skills. Be prepared to discuss how you would educate customers on using online banking and mobile apps. Showing your comfort with technology will set you apart as a candidate.