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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB, a bank committed to making banking easy and accessible for everyone.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real impact by helping customers achieve their financial goals in a supportive team environment.
- Qualifications: Great communication skills and a passion for customer service are essential; no prior experience needed.
- Other info: This is a full-time, entry-level role with opportunities for growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Barnstaple
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
What you’ll do
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer.
- Go the extra mile and offer financial support that might even change their lives.
- Build a great relationship, add a personal touch and make customers feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Base salary of £24,000 from day one, plus an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultant - Barnstaple (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Barnstaple (FTC)
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and video call scenarios. Being able to convey information clearly and confidently will be crucial in this role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've helped customers in the past. This will highlight your ability to build relationships and address customer needs.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. Since this role requires working closely with others, demonstrating your ability to contribute positively to a team will set you apart.
We think you need these skills to ace Customer Service Consultant - Barnstaple (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what TSB is looking for in a Customer Service Consultant. Pay attention to the skills and qualities they value, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience and any instances where you've helped customers achieve their goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of their needs. Mention specific examples of how you've provided excellent service in the past and how you can contribute to TSB's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TSB Bank
✨Show Your People Skills
As a Customer Service Consultant, you'll be interacting with customers face-to-face, over the phone, and via video calls. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've provided exceptional customer service in the past.
✨Understand the Role
Familiarise yourself with the responsibilities of a Money Confidence Expert. Be prepared to discuss how you can help customers build confidence in their banking choices. Highlight any relevant experience or skills that align with the job description.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, show your enthusiasm for technology. Discuss any experience you have with online banking or mobile apps, and be ready to explain how you would assist customers in using these tools effectively.
✨Demonstrate Team Spirit
TSB values collaboration, so be sure to convey your ability to work well in a team. Share examples of how you've contributed to team success in previous roles, and express your willingness to support colleagues in improving customer satisfaction.
