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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a leader in customer service with a focus on community.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's banking experience while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Aberdeen, Rosehill
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
We are looking for someone who is passionate about customer experience.
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If you don\’t meet all the requirements, but have an open, curious mindset, we\’d love to hear from you! TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
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Customer Service Consultant - Aberdeen, Rosehill - FTC employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Aberdeen, Rosehill - FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect your experiences with what they’re looking for in a Customer Service Consultant.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle different situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you’ve provided exceptional customer service in the past. Highlight your ability to understand customer needs and build relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant - Aberdeen, Rosehill - FTC
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping customers in your application. We want to see how you can bring that passion to the role of Money Confidence Expert and make a real difference in people's banking experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points about your experience and skills shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what it means to be a Money Confidence Expert and how you can help customers feel at ease with their banking options. Be ready to share examples of how you've provided exceptional service in the past.
✨Show Your People Skills
This role is all about connecting with customers, so be prepared to demonstrate your interpersonal skills. Think of scenarios where you've built strong relationships or resolved conflicts effectively. Practise active listening and empathy, as these will be key in your interactions.
✨Embrace Digital Banking
Since the job involves educating customers on digital banking, make sure you're familiar with online banking tools and mobile apps. Be ready to discuss how you would guide customers through using these platforms. Showing enthusiasm for technology will set you apart!
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.