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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB, a bank dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Be part of a supportive team that values diversity and customer satisfaction while making a real impact.
- Qualifications: Great communication skills, a passion for customer service, and a collaborative spirit are essential.
- Other info: Flexible working hours and opportunities for personal growth await you at TSB.
The predicted salary is between 22000 - 29000 £ per year.
At TSB, we're all here to give money confidence to our customers and communities. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1½ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Familiarise yourself with TSB's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the types of questions and situations you might face as a Money Confidence Expert.
✨Tip Number 3
Showcase your digital skills. Since the role involves educating customers on digital banking, be ready to discuss your experience with technology and how you've helped others adapt to digital tools.
✨Tip Number 4
Emphasise your teamwork abilities. TSB values collaboration, so be prepared to share examples of how you've worked effectively in a team to enhance customer satisfaction in previous roles.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what TSB is looking for in a Customer Service Consultant. Pay attention to the skills and qualities they value, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience and any instances where you've helped customers achieve their goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of TSB's mission. Use specific examples from your past experiences to demonstrate how you can contribute to building money confidence for customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role of a Money Confidence Expert.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to understand customer needs and how you can apply that to help them achieve their financial goals.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to talk about your experience with technology. Discuss any tools or platforms you've used and how you can assist customers in using TSB's online banking and mobile app.
✨Be a Team Player
TSB values collaboration, so be prepared to share examples of how you've worked effectively within a team. Emphasise your willingness to support colleagues and contribute to overall customer satisfaction.
