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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values diversity and customer relationships.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28800 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: York
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital.
- Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer interactions during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your ability to build relationships and provide exceptional service, which is key for a Customer Service Consultant.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that make you a great fit for the Customer Service Consultant role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service skills and any experience you have with digital banking. We love seeing how your unique background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you the best candidate for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TSB!
How to prepare for a job interview at TSB Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Understand how to build rapport with customers and address their needs effectively. Be ready to share examples from your past experiences where you went the extra mile for a customer.
✨Familiarise Yourself with Digital Banking Tools
Since this role involves educating customers about digital banking, make sure you’re comfortable with online banking platforms and mobile apps. Research TSB’s specific offerings and be prepared to discuss how you would help customers navigate these tools.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved customer issues. Think about the steps you took to understand the problem and how you communicated solutions. This will demonstrate your ability to handle enquiries and sort out problems effectively.
✨Emphasise Teamwork and Collaboration
This role requires a strong team player mentality. Be ready to talk about how you’ve worked collaboratively in previous roles to improve customer satisfaction. Highlight any experiences where you contributed to a team goal or supported colleagues in delivering great service.
