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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB Bank, a supportive and customer-focused financial institution.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Opportunity for career growth and a collaborative team atmosphere.
The predicted salary is between 24000 - 28800 £ per year.
Overview
TSB Bank Plc
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Kilmarnock
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
What you’ll do
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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Customer Service Consultan - Kilmarnock (FTC) employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultan - Kilmarnock (FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role of a Money Confidence Expert.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your experience in building relationships with customers. Share specific examples of how you've gone the extra mile to help someone, as this is key for the Customer Service Consultant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Consultan - Kilmarnock (FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your experience in customer service and how you can help customers build their money confidence. We want to see how you can make a difference!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for someone who’s great with people, so share examples of how you’ve built relationships and provided exceptional service in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they help customers. This will show that you're genuinely interested in the role and ready to assist customers effectively.
✨Showcase Your People Skills
As a Customer Service Consultant, your ability to connect with people is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone and how that made a difference.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s input and are keen to understand customer needs, which is crucial for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer query. Practice common customer service scenarios beforehand, focusing on how to empathise with the customer and provide solutions. This will help you shine in the interview!
