Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: TSB Bank is dedicated to empowering customers with money confidence and community support.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for customer service are essential; teamwork is key.
- Other info: Flexible working hours and opportunities for personal growth await you at TSB.
The predicted salary is between 27000 - 31000 £ per year.
TSB Bank Plc
Job Title: Customer Service Consultant (Money Confidence Expert)
– 12 Month Fixed Term ContractFunction: Branch BankingLocation: WatfordHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits At TSB, we\’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
– Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
– Have a flair for understanding what customers need and the best way to support them with their current and future goals.
– Ability to help answer questions and sort out problems.
– Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
– Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
– Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £27,000 from day one, and an excellent benefits package which includes:
– Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
– Variable Pay Award (5%/£1,350 on target) based on company performance.
– Fantastic company pension – TSB contributing up to 13%
– 25 days holidays (plus bank holidays)
– Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1
#J-18808-Ljbffr
Customer Service employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with TSB's values and customer service philosophy. Understanding their commitment to providing money confidence will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and video interactions. Since the role involves building relationships with customers, being able to convey empathy and clarity will set you apart from other candidates.
✨Tip Number 3
Showcase your digital proficiency. As a Money Confidence Expert, you'll need to assist customers with online banking and mobile apps, so be prepared to discuss your experience with technology and how you've helped others navigate digital tools.
✨Tip Number 4
Be ready to share examples of how you've gone the extra mile for customers in previous roles. Highlighting specific instances where you've provided exceptional service or resolved issues effectively will demonstrate your commitment to customer satisfaction.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your ability to build relationships, solve problems, and support customers in achieving their financial goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention how you can contribute to TSB's mission of providing money confidence and include examples of how you've gone the extra mile for customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with TSB's focus on building money confidence.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to understand customer needs and provide effective solutions, which is crucial for the Money Confidence Expert role.
✨Emphasise Team Collaboration
TSB values teamwork, so be ready to talk about your experiences working collaboratively with colleagues. Share examples of how you contributed to team goals and improved customer satisfaction through teamwork.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers on digital banking, make sure you're comfortable discussing various online banking tools and apps. Show your willingness to embrace technology and help customers navigate these platforms.
