At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values personal connections and customer support.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives by providing financial support and guidance.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26923 - 26923 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Chatham
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What We Offer In Return
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.
TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Money Confidence Advisor - Flexible Banking in Chatham employer: TSB Bank
At TSB, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Money Confidence Advisor in Chatham, you'll enjoy a competitive salary, flexible working hours, and a comprehensive benefits package, including a generous pension scheme and private healthcare. We are committed to your professional growth, providing opportunities for development while you help our customers build confidence in their banking experience.
StudySmarter Expert Advice🤫
We think this is how you could land Money Confidence Advisor - Flexible Banking in Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your people skills! As a Money Confidence Advisor, you'll be working closely with customers. Be ready to share examples of how you've provided exceptional customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Money Confidence Advisor - Flexible Banking in Chatham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the Money Confidence Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service skills and any experience you have with banking or financial services. We love seeing how you can connect with our customers and help them feel confident!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can help customers. This will show that you're genuinely interested in helping customers build their money confidence.
✨Showcase Your People Skills
As a Money Confidence Advisor, you'll be working closely with customers. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone, as this will highlight your ability to connect with people.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or concerns. This will help you demonstrate your problem-solving skills and your ability to educate customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how TSB measures customer satisfaction. This shows your enthusiasm for the role and your desire to contribute positively to the team.
