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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank that values personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holidays.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26923 - 26923 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Kirkcaldy
Hours: Full Time Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Customer Service Consultant in Burntisland employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Burntisland
✨Tip Number 1
Get to know the company! Research TSB and its values so you can show how you align with their mission during your interview. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you’ve gone the extra mile for someone. Be ready to share these stories in your interview!
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with online banking tools and apps, as well as how to educate customers on using them. Being able to demonstrate your comfort with technology will be a big plus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TSB team and ready to make a difference!
We think you need these skills to ace Customer Service Consultant in Burntisland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that make you a great fit for the Customer Service Consultant role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service skills and any experience you have with digital banking. We love seeing how your unique background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you the best candidate for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TSB!
How to prepare for a job interview at TSB Bank
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they help customers. This will show that you're genuinely interested in the role and ready to assist customers effectively.
✨Showcase Your People Skills
As a Customer Service Consultant, your ability to connect with people is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone, as this will highlight your commitment to customer satisfaction.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or complaints. This will help you demonstrate your problem-solving skills and ability to handle difficult situations with ease.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, training opportunities, or how TSB measures customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.