At a Glance
- Tasks: Support customers with Power of Attorney queries and ensure smooth processes.
- Company: TSB Bank, a diverse and inclusive workplace.
- Benefits: Hybrid working, competitive salary, and attractive benefits package.
- Other info: Join a collaborative team with opportunities for career growth.
- Why this job: Make a real difference in customer support while developing your skills.
- Qualifications: Strong attention to detail, communication skills, and a customer-focused mindset.
The predicted salary is between 24000 - 28000 £ per year.
TSB Bank Birmingham, England, United Kingdom
Function: Customer Support
Contract Type: 12 Month Fixed Term Contract
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Location: Flexible across key office sites – Hybrid working
Closing Date: 30 January 2026
How You’ll Make a Difference
As a Power of Attorney Consultant, you’ll play a key role in delivering accurate, compliant support that keeps our customers and processes running smoothly. From resolving enquiries to supporting projects and continuous improvement, you’ll bring attention to detail, sound judgement, and a commitment to doing things right. Your ability to communicate clearly, build strong relationships, and adapt to change will help us provide exceptional service and meet regulatory standards every time.
What You’ll Bring
- Strong attention to detail and accuracy.
- Strong communication and relationship-building skills.
- Ability to problem-solve and use sound judgement.
- Strong customer focus and adaptability.
- Teamwork with a continuous improvement mindset.
What We Offer In Return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and benefits package through myTSB, giving you more of what matters to you.
- A diverse, energising, and collaborative working environment.
- A career that’s enriching and full of opportunities.
Selection process
You Will Have a Structured, Competency-based Interview With The Hiring Manager Plus Another Member Of The Team.
Here Are Some Of The Questions You’ll Be Asked At Interview
- What motivates and energises you?
- If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond?
- Describe a time when you gained the trust of a customer or colleague?
- Describe how your career / life has been impacted by exposure to diverse people, places or experiences.
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader. If you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
Power of Attorney Consultant in Birmingham employer: TSB Bank
At TSB Bank, we pride ourselves on being an excellent employer, offering a hybrid working model that promotes a healthy work/life balance while providing a diverse and collaborative environment. As a Power of Attorney Consultant, you'll benefit from a competitive salary and an attractive rewards package, alongside ample opportunities for personal and professional growth within a supportive team culture that values inclusion and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Power of Attorney Consultant in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TSB Bank.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TSB Bank. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Power of Attorney Consultant in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TSB Bank.
How to prepare for a job interview at TSB Bank
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TSB Bank's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TSB Bank offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
