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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives by providing financial support and guidance.
- Qualifications: Great people skills, customer service experience, and a collaborative mindset.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 26923 - 26923 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Wrexham
Hours: Full Time Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How you'll make a difference
As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you'll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- Base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Money Confidence Expert - Wrexham employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Confidence Expert - Wrexham
✨Tip Number 1
Get to know the company inside out! Research TSB's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a Money Confidence Expert.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing with friends or family. Focus on how to engage customers and address their needs effectively.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on the latest banking apps and online services. Being able to guide customers through these tools will set you apart as a tech-savvy candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TSB team!
We think you need these skills to ace Money Confidence Expert - Wrexham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping customers and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Money Confidence Expert role. We love seeing how you can bring value to our team, so connect your past experiences to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can benefit customers. This will show that you're genuinely interested in helping clients build their money confidence.
✨Showcase Your People Skills
As a Money Confidence Expert, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you've gone the extra mile to help someone and be ready to share those stories.
✨Embrace Digital Tools
Since the role involves educating customers on digital self-service options, brush up on your tech skills. Be prepared to discuss how you've used technology to improve customer experiences or solve problems. Highlight any experience you have with online banking or mobile apps.
✨Be a Team Player
TSB values collaboration, so think about how you've worked effectively in teams before. Prepare to discuss how you contribute to team success and improve overall customer satisfaction. Show that you're not just focused on individual performance but also on supporting your colleagues.