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For Companies At a Glance
- Tasks: Help customers build confidence in banking and provide exceptional service through various channels.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous pension, and private healthcare.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative mindset.
- Other info: Opportunity for career growth and a dynamic work culture.
The predicted salary is between 24700 - 24700 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service in Sheffield employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Sheffield
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services. This way, when you chat with them, you can show off your knowledge and how you can help customers feel confident in their banking.
✨Tip Number 2
Practice your people skills! Whether it's face-to-face or over video calls, being personable is key. Role-play with a friend or family member to get comfortable with common customer scenarios and questions.
✨Tip Number 3
Show your enthusiasm for digital banking! Brush up on the latest tech trends in banking and be ready to discuss how you can help customers embrace digital tools. This will set you apart as a Money Confidence Expert.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at TSB and ready to make a difference.
We think you need these skills to ace Customer Service in Sheffield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your experience in helping customers and how you can make their banking experience easy and convenient. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can help customers. This will show that you're genuinely interested and ready to assist customers effectively.
✨Showcase Your People Skills
As a Customer Service role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to empathise and understand their needs, as this is crucial for making them feel valued.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This will reflect your ability to understand customer queries and provide tailored support.
✨Embrace Digital Tools
Since the role involves educating customers on digital self-service options, be ready to discuss your experience with technology. Share any relevant examples of how you've helped others navigate digital platforms, showing that you can guide customers confidently through their banking journey.