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- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and private healthcare.
- Why this job: Make a real difference in customers' lives by providing exceptional support and guidance.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative team spirit.
- Other info: Opportunity to develop digital skills and advance in a supportive environment.
The predicted salary is between 24700 - 24700 £ per year.
As a Money Confidence Expert, you will help personal and business customers build confidence in using the different ways they can bank with TSB. You will show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you will build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you will bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location: Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1 hour or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- Base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service (Romsey) employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Romsey)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships with customers in the past. Highlight your ability to understand their needs and provide exceptional service.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service (Romsey)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially when it comes to helping customers.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your customer service experience and any specific skills that relate to banking or financial support. We love seeing how you can connect with our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they help customers. This will show that you're genuinely interested and ready to assist customers effectively.
✨Showcase Your People Skills
As a Money Confidence Expert, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to build relationships and understand customer needs.
✨Embrace Digital Tools
Since the role involves helping customers with digital self-service, brush up on your tech skills. Be ready to discuss how you can guide customers through online banking and mobile apps. Showing your comfort with technology will set you apart.
✨Be a Team Player
TSB values collaboration, so think of examples where you've worked well in a team. Discuss how you can contribute to improving overall customer satisfaction and how you support your colleagues. This will demonstrate that you're not just focused on individual success.