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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, video, and phone interactions.
- Company: Join TSB, a bank dedicated to personal connections and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by providing exceptional support and guidance.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Be part of a supportive team focused on enhancing customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating customers.
Customer Service in Portsmouth employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services. This way, when you chat with them, you can show off your knowledge and how you can help their customers feel confident.
✨Tip Number 2
Practice your people skills! Whether it's face-to-face or over video calls, being personable is key. Try role-playing with a friend to nail down how you'd approach different customer scenarios.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories of how you've gone the extra mile for customers in the past. It’ll highlight your commitment to making banking easy and convenient for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service in Portsmouth
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your experience in helping customers and how you've gone the extra mile in previous roles. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank PLC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the theory but have practical knowledge too.
✨Showcase Your People Skills
Since this role is all about building relationships, prepare to discuss how you've successfully interacted with customers in the past. Think of specific instances where you went the extra mile to help someone, as this will highlight your ability to connect with people.
✨Embrace Digital Tools
Familiarise yourself with the digital banking tools and platforms that TSB uses. Being able to discuss how you can leverage technology to enhance customer experience will demonstrate your readiness to embrace the digital aspect of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about TSB’s approach to customer service and how they support their staff. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
