At a Glance
- Tasks: Help customers build money confidence through exceptional service and support.
- Company: Join TSB, a bank dedicated to empowering communities and individuals.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 28800 € per year.
Overview
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Exmouth
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience. How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1
Money Confidence Expert (Digital) - Exmouth employer: TSB Bank plc.
At TSB, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Money Confidence Expert in Exmouth, you'll enjoy a competitive salary, flexible working hours, and a comprehensive benefits package, including a generous pension scheme and private healthcare. Join us to make a meaningful impact in the community while advancing your career in a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Money Confidence Expert (Digital) - Exmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to give money confidence to customers.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to build relationships, as these are key for the Money Confidence Expert role.
✨Tip Number 3
Show off your digital skills! Since the job involves helping customers with online banking and mobile apps, be ready to discuss your experience with technology. Share examples of how you've helped others embrace digital tools in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Money Confidence Expert (Digital) - Exmouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a difference in their banking experience and why you're the perfect fit for the Money Confidence Expert role.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the job description. We love seeing how your unique background can contribute to our mission at TSB!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate for this role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's values and how they relate to customer service. Familiarise yourself with their products and services, especially those that help customers build money confidence. This will show your passion for the role and your commitment to helping customers.
✨Showcase Your People Skills
As a Money Confidence Expert, you'll be interacting with customers face-to-face, over the phone, and via video calls. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went the extra mile to help someone and how that made a difference.
✨Embrace Digital Tools
Since the role involves educating customers on digital banking, be ready to discuss your experience with technology. Highlight any previous roles where you helped others use digital tools or platforms. Show that you're comfortable with tech and can guide customers through online banking and mobile apps.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the training process for new hires or how TSB measures customer satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
