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For Companies At a Glance
- Tasks: Help customers build confidence in banking and provide exceptional service through various channels.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and private healthcare.
- Why this job: Make a real difference in people's lives by supporting their financial journeys.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Opportunity to develop digital skills and work in a collaborative team environment.
The predicted salary is between 24000 - 24000 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location: Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Locations
Customer Service in Lincoln, Lincolnshire employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Lincoln, Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services. This way, when you chat with them, you can show off your knowledge and how you can help customers build their money confidence.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, try role-playing different scenarios with friends or family. The more comfortable you are, the better you'll be at making those personal connections.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on the latest banking apps and online services. TSB wants someone who can help customers navigate these tools, so being knowledgeable will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TSB team and helping customers feel confident in their banking.
We think you need these skills to ace Customer Service in Lincoln, Lincolnshire
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your experience in helping customers and how you can make their banking experience easy and convenient. We love seeing specific examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank PLC
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can benefit customers. This will show that you're genuinely interested and ready to help customers build their confidence.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went the extra mile to help someone, whether in person or over the phone.
✨Embrace the Digital World
Highlight your comfort with technology during the interview. Be ready to discuss how you've helped customers use digital tools in previous roles. This will demonstrate that you can assist customers in navigating online banking and mobile apps effectively.
✨Team Player Vibes
TSB values collaboration, so be sure to express your ability to work well in a team. Share experiences where you’ve worked with others to improve customer satisfaction or solve problems together. This will show that you’re not just focused on individual success but also on the team's goals.
