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For Companies At a Glance
- Tasks: Help customers build confidence in banking and provide exceptional service through various channels.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous pension, and private healthcare.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative mindset.
- Other info: Opportunity for career growth and a dynamic work culture.
The predicted salary is between 24700 - 24700 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location: Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service in Kirkcaldy employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Kirkcaldy
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services so you can show how you align with their mission. This will help you stand out during interviews and demonstrate your genuine interest.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, role-play common scenarios with friends or family. This will help you feel more confident when interacting with customers in real life.
✨Tip Number 3
Network like a pro! Connect with current TSB employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the TSB team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service in Kirkcaldy
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your experience in helping customers and how you can make their banking experience easy and convenient. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can help customers. This will show that you're genuinely interested and ready to assist customers in building their money confidence.
✨Showcase Your People Skills
As a Customer Service role, your ability to connect with people is crucial. Prepare examples of how you've successfully built relationships with customers in the past. Think about times when you went the extra mile to help someone and how that made a difference.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice responding to scenarios where you need to solve customer problems or educate them about banking services. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Embrace Digital Tools
Since the role involves helping customers with digital banking, be prepared to discuss your experience with technology. Highlight any previous roles where you’ve used digital tools to enhance customer service, and express your enthusiasm for helping others navigate these platforms.