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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, video, and phone interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous pension, and private healthcare.
- Why this job: Make a real difference in customers' lives by providing exceptional support and guidance.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative mindset.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 24700 - 24700 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location: Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service in Dundee employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Dundee
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services so you can show how you align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for those face-to-face interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former TSB employees on LinkedIn. They can provide insider tips and might even refer you for the job, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the TSB team.
We think you need these skills to ace Customer Service in Dundee
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Money Confidence Expert. Highlight your experience in helping customers and how you can make their banking experience easy and convenient. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Remember, we’re looking for clarity in communication, just like you’ll provide to our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and TSB's products. Understand how to build relationships and provide exceptional service, as this role is all about making customers feel valued and supported.
✨Show Off Your People Skills
During the interview, demonstrate your ability to connect with people. Share examples of how you've successfully helped customers in the past, whether face-to-face or over the phone. This will show that you can handle the personal touch that TSB values.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific customer situations. Think about times when you've gone the extra mile for a customer and be ready to explain your thought process and actions.
✨Embrace Digital Solutions
Since the role involves helping customers with digital banking, be prepared to discuss your own experience with technology. Highlight any skills you have in educating others about digital tools, as this will be key in supporting customers to self-serve.