At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a strong pension plan.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Portsmouth
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
How you'll make a difference:
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital.
- Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service Consultant in City of Westminster employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer enquiries during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've built relationships with customers in the past. Highlight your ability to understand their needs and provide exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Consultant. We want to see how you can help our customers build confidence in their banking experience!
Showcase Your People Skills: Since this role is all about connecting with customers, let us know about your previous experiences in customer service. Share specific examples where you went the extra mile to support someone – we love hearing those stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank PLC
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what exceptional service looks like, especially in a banking context. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Think of scenarios where you've successfully connected with customers, whether face-to-face or over the phone, and how you tailored your approach to meet their needs.
✨Embrace Digital Banking
Familiarise yourself with digital banking tools and platforms. Be ready to discuss how you can help customers navigate these services. Showing that you’re tech-savvy will give you an edge, especially since the role involves educating customers on self-service options.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life customer service situations. Practice responding to common scenarios, like handling a difficult customer or explaining a product. This will show your problem-solving skills and ability to think on your feet.
