At a Glance
- Tasks: Help customers build confidence in banking and provide exceptional service through various channels.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous pension, and private healthcare.
- Other info: Opportunity for career growth and a dynamic work culture.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great people skills, problem-solving abilities, and a collaborative mindset.
The predicted salary is between 24700 - 24700 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location: Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- Base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Customer Service in Chesterfield employer: TSB Bank plc.
At TSB, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Money Confidence Expert, you'll enjoy a supportive work culture that encourages collaboration and personal development, alongside a competitive salary and comprehensive benefits package, including a generous pension scheme and private healthcare. With opportunities to engage with customers in meaningful ways, you’ll find your role not only rewarding but also pivotal in making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research TSB's values, products, and services so you can chat confidently about how you can help customers. This shows you're genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your people skills! Whether it's face-to-face or over video calls, being personable is key. Role-play with friends or family to nail down how you'll connect with customers and address their needs.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone overcome an issue. This will demonstrate your ability to support customers effectively and build trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands in the right hands. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service in Chesterfield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to customer service.
Tailor Your Application:Make sure to tailor your application to the role of Money Confidence Expert. Highlight your skills in understanding customer needs and providing exceptional service. We love seeing how you can connect with our customers!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your relevant experiences and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Stuff
Before the interview, make sure you understand TSB's products and services inside out. Familiarise yourself with their digital banking options and how they can help customers. This will show that you're genuinely interested and ready to assist customers effectively.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went the extra mile to help someone, as this will highlight your ability to connect with customers.
✨Embrace the Digital World
As a Money Confidence Expert, you'll need to be comfortable with technology. Brush up on your digital skills and be ready to discuss how you can help customers navigate online banking and mobile apps. Showing enthusiasm for digital tools will set you apart.
✨Team Player Mindset
TSB values collaboration, so be ready to talk about your experience working in teams. Share how you've contributed to improving customer satisfaction through teamwork, and express your willingness to support your colleagues in achieving common goals.
